Terms and Conditions

Terms and Conditions

The following terms and conditions apply to all purchases made through the Éloise Paris website. For inquiries, you can contact us via email at info@ethansophiatoronto.com.

  1. Applicability

By placing an order, you agree to these terms and conditions.

  1. Product Information

We strive to describe the products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.

  1. Orders and Payment

Orders are processed after receiving full payment. Available payment methods may vary depending on the country. Customers should check which payment methods are available for their location.

  1. Processing and Delivery

Processing time: 1-3 business days

Delivery time: 3-7 business days (depending on the location)

Shipping: Products are shipped directly from our supplier in China.

  1. Returns and Cancellations

Please refer to our separate return policy for all terms and conditions regarding returns and cancellations.

  1. Liability

We are not responsible for any loss or damage occurring during shipping if tracking indicates that the package has been delivered. Please always double-check the address provided.

  1. Intellectual Property

All content on the website (texts, photos, logos) is the property of Éloise Paris and may not be used without prior authorization.

  1. Complaint Procedure

Complaints can be submitted in writing via the following email address: info@ethansophiatoronto.com. We aim to respond within 5 business days.

  1. Governing Law

These terms and conditions are governed by Canadian law.